Icon Footwear offers free express delivery on all orders over $250. For orders under $250, standard post delivery is available for $12, and express post delivery for $18. Please note that we do not ship outside of Australia.
Orders are generally processed and dispatched by 3:00 pm on weekdays (Monday to Friday). All shipments are sent via Australia Post. Delivery times begin after dispatch and vary depending on location: next business day delivery is possible for some capital cities, 2–4 business days for regional and rural areas, and up to 7 business days for remote locations, in line with Australia Post’s service standards.
During holiday periods and other special events (such as Christmas, New Year, and major public holidays), delivery timeframes may be affected. Customers are advised to observe the cut-off dates published by Australia Post for guaranteed pre-holiday delivery. Icon Footwear will also communicate any relevant shipping deadlines on our website and via email, but final responsibility for meeting postal cut-offs rests with the customer. Orders placed after Australia Post’s advised cut-off dates for a given holiday period may not arrive before the holiday, even if express shipping is selected.
We recommend selecting a delivery address where someone will be available to accept the parcel, as many Australia Post services require a signature or redirection to a local post office/parcel locker if unattended.
In almost all cases, if a product appears on our website and can be added to your cart, it is in stock. Should an item become temporarily unavailable after purchase, we will contact you by email or phone to advise of the expected availability or offer a full refund.
If you have not received your order within 7 days of the original purchase date, please contact us at 03 6224 7688 or email icon@iconfootwear.com.au, and we will investigate and assist you promptly.